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Frequently Asked Questions

  • How Do I Place an Online Order?

Placing an online order is easy and secure. Navigate through our virtual store, select the desired products, and follow the payment process. If you need assistance, feel free to contact us at 973-996-2080 or email us at info@maplewoodbikeshed.com.

  • Do You Offer International Shipping?

Currently, we only ship within the USA. Please review our shipping options and fees during the checkout process. We are working to expand our shipping options in the future.

  • Can I Return or Exchange a Product?

Due to our "Final Sale" policy, we do not accept returns or exchanges. We recommend carefully reviewing your order before confirming. If you have any concerns, contact us; we'll be happy to assist you before completing your purchase.

  • How Do I Track My Order?

Once your order is shipped, you will receive a confirmation email with a tracking link. This link will allow you to track the status and location of your order in real-time.

  • Do You Offer Maintenance and Adjustment Services for Bicycles?

Yes, in addition to repairs, we offer maintenance and adjustment services to ensure optimal performance for your bicycle. Contact us; no appointment is needed to keep your bicycle in top condition.

  • How Long Do Repairs Take?

At Maplewood Bike Shed, we prioritize efficiency to get your bike in optimal condition as quickly as possible. We strive to complete repairs on the same day when feasible. However, depending on the complexity of the repair, it may take up to 72 hours. Rest assured, our team works diligently to ensure a prompt turnaround time for all repairs.

  • How Long Do I Have to Pick Up My Bike After Its Repair?

Once your bike is ready for pick-up after repair, we will promptly notify you. You'll have a 72-hour window to schedule a drop-off or pick up your bicycle. Please be aware that after 72 hours, a $5 storage fee per day will be applied until you arrange for the drop-off or pick up of your bicycle. We appreciate your prompt attention to ensure a smooth process and timely delivery of your repaired bike.

 

For any further inquiries or assistance, feel free to reach out to our team. We're here to enhance your biking experience!

 

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